O Level Biology KEY.POINTS

At Stationery Desk, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process for our customers within Pakistan.

📦 7-Day Return Window

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• unused, unworn, and in its original condition
• tags must be attached, and the product must be in its original packaging
• receipt or valid proof of purchase is required
  

📝 How to Initiate a Return

To initiate a return, please contact us at:
📧 stationerydeskofficial@gmail.com

If your return request is approved, we will provide:

• return shipping label (if applicable)
• on how and where to send the package
  

Note: Returns sent without prior approval will not be accepted.

Return Address:
📮 [Insert Return Address Here]

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, notify us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Discounted or sale items

If you have questions about a specific product's eligibility, please reach out before purchasing.

🔁 Exchanges

If you wish to exchange an item, kindly return the original product within the 7-day period. Once the return is approved, you may place a new order for the desired item.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status.

• original payment method or via bank transfer, depending on the initial mode of payment
• 7–10 business days for the refund to be processed
  

If you have not received your refund within this period, please contact us at stationerydeskofficial@gmail.com for assistance.

For any further questions or concerns, feel free to contact our support team. We’re here to help.

Thank you for choosing Stationery Desk.