Derwent Graphic Drawing Pencils Soft Metal Tin 12 Count (34215)

At Stationery Desk, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process for our customers within Pakistan.

📦 7-Day Return Window

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• unused, unworn, and in its original condition
• tags must be attached, and the product must be in its original packaging
• receipt or valid proof of purchase is required
  

📝 How to Initiate a Return

To initiate a return, please contact us at:
📧 stationerydeskofficial@gmail.com

If your return request is approved, we will provide:

• return shipping label (if applicable)
• on how and where to send the package
  

Note: Returns sent without prior approval will not be accepted.

Return Address:
📮 [Insert Return Address Here]

⚠️ Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, notify us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Discounted or sale items

If you have questions about a specific product's eligibility, please reach out before purchasing.

🔁 Exchanges

If you wish to exchange an item, kindly return the original product within the 7-day period. Once the return is approved, you may place a new order for the desired item.

💳 Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status.

• original payment method or via bank transfer, depending on the initial mode of payment
• 7–10 business days for the refund to be processed
  

If you have not received your refund within this period, please contact us at stationerydeskofficial@gmail.com for assistance.

For any further questions or concerns, feel free to contact our support team. We’re here to help.

Thank you for choosing Stationery Desk.